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About your stay

Reservations & Payment

Is a reservation required?
Yes, our facility operates on a reservation-only basis. Please make a reservation in advance.
How can I make a reservation (online/phone)?
You can make a reservation from here. You can also book through various reservation platforms.
Can I make a same-day reservation?
Yes, same-day reservations are accepted until 10:00 PM. Please make your reservation here.
Where can I check my reservation details?
・If you booked via our official reservation page: 　Please check from here. ・If you booked via other booking platforms: 　Please check the reservation confirmation page of the platform you used, or the confirmation email sent to your registered email address.
What payment methods are available?
We accept cash, credit cards, as well as various electronic money and QR payments.
Is prepayment (deposit) required?
No, it is not required.
Can I request a receipt or invoice?
・For reservations made via our official site: please ask our staff. ・For reservations made via booking platforms: please obtain it from the platform.
Can I change or upgrade my plan?
Room changes can be arranged by paying the price difference. Please note that availability depends on room availability on the day. Refunds are not available for downgrades.
What is your cancellation policy?
The cancellation policy varies depending on your reservation plan. Please check your reservation details.
When will cancellation fees apply?
This depends on your reservation plan. Please check your reservation details.

Check-in & Check-out

What time is check-in?
Check-in is from 4:00 PM to 11:00 PM.
What time is check-out?
Please check out by 11:00 AM.
Is early check-in available?
No, early check-in is not available.
Is late check-out available?
No, late check-out is not available.
What should I do if I arrive late?
If you will arrive after 11:00 PM, please contact us in advance by phone or email. Without prior notice, check-in after 11:00 PM may not be possible.
Can I leave my luggage before check-in or after check-out?
Yes, luggage storage is available free of charge on the day of check-in/out.

Amenities & Services

What amenities are available in the room?
Please check the item list.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the property.
How do I operate the air conditioning/heating?
Please use the remote control provided in your room.
Is smoking allowed in the rooms?
No, the entire facility is non-smoking. Please use designated smoking areas only.
Are there rental items available?
Please check the item list.
How often are rooms cleaned and linens changed?
Cleaning and linen changes are provided upon request: ・1–2 nights: No cleaning ・3–5 nights: Once during stay ・6–8 nights: Twice during stay ・9+ nights: Once every 3 nights Please request cleaning by the day before.

Parking & Access

Is parking available?
Yes, free parking is available on a first-come, first-served basis.
Do I need to reserve parking?
No reservation is required.
How much does parking cost?
It is free of charge.
How can I access the property by public transportation?
15 minutes by bus to Miyako City Hall
Is there a shuttle service from the airport or station?
No, we do not provide shuttle service.

Terms of Use

Is there an age restriction?
No age restriction.
Can minors stay alone?
Guests under 18 must submit a parental consent form for all minors. Guests under 16 must be accompanied by a guardian.
What is the maximum number of guests?
Up to 6 guests (Large Studio Apartment).
Can children share beds?
Only children under 6 years old (preschool age). Elementary school students and older are charged as adults.
Are pets allowed?
No, pets are not allowed.
Are service animals allowed?
Yes, with proper certification.

Food & Dining

Do you provide meals?
No, this is a room-only accommodation.
Can I bring my own food and drinks?
Yes, outside food and drinks are allowed.

Facility Rules

Is there a smoking area?
Yes, located on the 1st floor near the staircase.
Can I take photos/videos inside the facility?
Yes, but please respect other guests’ privacy.
Are there rules about noise?
Please keep noise to a reasonable level, especially at night.
How should I manage valuables?
Please keep your valuables with you at all times. We are not responsible for loss or theft.

Safety & Emergency

What should I do if I feel unwell?
Please contact the front desk. In emergencies, call 119 immediately.
What should I do in case of a disaster or emergency?
Please check the evacuation map in your room.

Other

Do you offer long-term stay plans?
No, not currently available.
Is corporate or group use available?
Coming soon.
Do you have a membership program?
No, not available.
How can I contact you?
Email: meer@playandco.jp

Rental Car

How can I use the rental car service?
Rental cars are available only for guests who book a rental car plan.
Can I reserve a rental car on the same day?
No, advance booking is required.
What do I need to rent a car?
A valid driver’s license (original).
Where should I park the rental car?
Please use the designated parking space within the facility. Kindly return the cone after use.