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Questions regarding your stay

Reservation and payment

Is a reservation required?
This facility operates on a reservation-only basis. Please make a reservation in advance if you wish to use our services.
How can I make a reservation? (Online/Phone)
We accept orders from here.You can also make reservations through various booking services.
Is it possible to make a reservation on the same day?
We accept orders until 10 PM on the same day.Please make your reservation here.
Where can I check my reservation?
▼Customers who made a reservation through the facility reservation page You can check it here. ▼For customers who made reservations through various booking websites, please check the reservation confirmation page on the booking website you used, or check the reservation confirmation email sent to the email address you registered when making your reservation.
What payment methods are available?
In addition to cash and credit cards, we accept various electronic money and QR code payments.
Is advance payment (deposit) required?
It is not necessary.
Is it possible to issue a receipt or invoice?
▼For customers who made reservations through the facility reservation page, please inform our staff. ▼For customers who made reservations through other reservation websites, please obtain your receipt from the respective reservation website.
Can I change or upgrade my plan?
Room changes are permitted upon payment of the prescribed difference in price. Please note that we may not be able to accommodate your request depending on the availability of rooms on the day of arrival. *We cannot refund the difference in price for downgrading (reducing the room rank).
Could you please tell me your cancellation policy?
Cancellation policies vary depending on the plan you have booked. Please check the booking confirmation in section 1.4.
When do cancellation fees start to apply?
Cancellation policies vary depending on the plan you have booked. Please check the booking confirmation in section 1.4.

Check-in/Check-out

What time is check-in?
Check-in time is from 16:00 to 23:00.
What time is checkout?
Please check out by 11:00 AM.
Is early check-in possible?
We do not offer early check-in at this facility.
Is late check-out possible?
We do not offer late check-out at this facility.
What should I do if I'm going to be late?
Regarding check-ins after 23:00: If your arrival will be after 23:00, please contact the facility in advance by phone or email. Please note that we will not be able to accommodate check-ins after 23:00 if you do not contact us in advance.
Can I leave my luggage before check-in/after check-out?
This service is free of charge and is only available on the day of check-in/check-out.

Amenities and Services

What amenities and facilities are available in the guest rooms?
Item ListPlease check.
Is Wi-Fi available?
We have Wi-Fi available throughout the building for your free use.
Please tell me how to operate the air conditioning (heating).
Please use the remote control provided in your room to operate it.
Is smoking prohibited in the guest rooms?
This facility is entirely non-smoking. Please use only the designated smoking areas for smoking (including e-cigarettes, etc.). Smoking outside of designated areas is strictly prohibited, so please be aware of this in advance.
Are there any items available for loan?
Item ListPlease check.
Please tell me how often you clean and change the linens.
At our facility, we offer complimentary cleaning and linen changes only upon request, according to the following schedule: Stays of 2 nights or less: No cleaning or linen changes. Stays of 3 to 5 nights: One complimentary cleaning during your stay. Stays of 6 to 8 nights: Two complimentary cleanings during your stay. Stays of 9 nights or more: One complimentary cleaning every 3 nights thereafter. If you would like cleaning, please inform the facility by the day before. If we do not receive notification, our staff will refrain from entering your room.

Parking and Access

Is there a parking lot?
For customers arriving by car, we offer free parking. Please note that parking is available on a first-come, first-served basis.
Do I need to reserve a parking space?
We do not accept parking reservations.
How much does it cost to use the parking lot?
It is available free of charge.
Please tell me how to get there using public transportation.
15 minutes by bus to Miyako City Hall
Do you offer airport/train station pick-up/drop-off services?
We do not offer a pick-up/drop-off service.

Terms of use

Is there an age limit?
There are no age restrictions.
Is it possible for minors to use or stay at the facility without an adult?
If only minors (under 18 years old) are staying with us, we require the submission of a "Consent Form for Accommodation of Minors" for all guests. *Please submit the consent form for accommodation of minors via the following URL. https://forms.gle/MgMqhxuaiRcRMToo6 *If a consent form is not submitted, we will not be able to accept your reservation, and a cancellation fee will be charged according to the reservation cancellation policy. *Guests under 16 years of age must be accompanied by a guardian aged 18 or older.
What is the maximum number of people who can use it?
This will accommodate 6 people (room type: Large Studio Apartment).
Is it possible to have my child sleep in the same bed as me?
This is only available for infants (6 years old and under, preschool age). For elementary school students and older, a flat adult rate applies.
Are pets allowed?
We are unable to accept your request.
Are assistance dogs/service dogs available?
This service is only available upon presentation of the service dog certification.

Eating and drinking

Do you provide breakfast and dinner?
This facility only offers room-only plans.
Is it possible to bring in food and drinks?
Yes, it is possible.

Facility Rules

Are there designated smoking areas within the facility?
The smoking area is located behind the door next to the stairs on the 1st floor of the hotel building. Smoking is permitted only within the designated smoking area. Thank you for your understanding and cooperation in helping us maintain a comfortable environment.
Is it possible to take photos and videos inside the building?
You are welcome to take photos inside the building. Please feel free to capture memories of your trip. However, we ask for your cooperation in taking photos in a manner that ensures everyone's comfort, such as being considerate of other guests and avoiding including them in your photos.
Are there any rules regarding noise and volume levels?
Please cooperate by keeping your volume and conversation within reasonable limits so as not to disturb other guests. We especially ask for your understanding and cooperation in keeping the noise level low during the evenings.
Please tell me how to manage my valuables.
Please be responsible for the safekeeping of your valuables and belongings. We regret to inform you that we cannot be held responsible for any loss or theft that occurs within the premises. Please take extra care.

Safety/Emergency

What should I do if I'm feeling unwell?
If you feel unwell during your stay, please contact the front desk first. Depending on the situation, we will guide you to a nearby medical facility. In case of emergency, please call 119 (emergency services) immediately.
If flights or ships are canceled due to a typhoon, will I receive a refund?
As an exception, we will only issue a refund if it is physically impossible for you to come to our facility on the day of your reservation due to the cancellation or suspension of public transportation.
In that case, we apologize for the inconvenience, but please send the cancellation (or suspension) certificate (physical or digital) to the facility via email. We will process your refund once we have verified the certificate.
Please note that our facility's criteria for determining whether or not to operate are based on the operating status of public transportation. The same criteria will apply to guests arriving by other means, such as private jets or private boats.
*Please note that various fees and charges will be the responsibility of the customer.
Please tell me how to respond during disasters and emergencies.
Please check the evacuation route map provided in your room.

others

Do you have any plans for long-term stays?
Yes, we do. HerePlease make your reservation from here.
Is it possible to use the facility for corporate or group purposes?
Yes, we do. For inquiries from travel agencies and corporations regarding group bookings, please contact us.HerePlease contact us.
Are there any membership programs or benefits?
We do not have that available.
Please provide the contact information.
メールアドレス:meer@playandco.jp

Car rental

Please tell me how to use a rental car.
Rental cars are available only to customers who have booked a rental car plan. If you would like to book a rental car plan,HerePlease book a rental car plan.
Can I reserve a rental car on the same day?
Rental car service is exclusively for customers who have booked a "Rental Car Included Plan." Because vehicles need to be prepared in advance, we cannot accept additional bookings or requests for rental cars on the day of arrival.
What do I need to bring when renting a car?
Please be sure to bring your driver's license (original). We sincerely apologize, but if you forget your driver's license, we will not be able to provide you with a rental service, regardless of your reservation.
Where should I park my rental car?
We have designated parking spaces for rental cars within the facility's parking lot. When parking, please move the cones placed in the spaces before using them. To prevent other customers from parking incorrectly, we kindly ask for your cooperation in returning the cones to their original positions when you leave in your car.